Stuff Your Boss Probably Hasn’t Bothered To Tell You Cause No One Told Them-7

Another Super Bowl is in the books and it didn’t turn out to be quite the close game many thought it would be. It was entertaining to watch the seasoned veteran out play the young determined student. Never under estimate an old master, we always have a trick or two up our sleeves. It also demonstrated what fantastic leadership can accomplish as Tom Brady has now taken two different teams to Super Bowl victories. Every time the team would huddle up, he created magic in there with clear instructions and encouragement so everyone knew their role to make sure the mission was successful. This is something you can bring to your team by beginning each day with a huddle.

That’s why I continue this series, because through no fault of your own you may have not received the information or training needed to be successful at your job. A new supervisor faces many challenges and hopefully this will help give you the confidence to do the job correctly and an edge over the competition while impressing your bosses.

You can get the huddle habit going by having the staff assemble at a convenient location usually where they’ll begin working every morning or start of the shift, so the loading dock, warehouse floor, construction site, forklift area, shop floor, or the break room are all great locations. Make sure to join them in the circle and for the next five to ten minutes, no longer, address your staff in a positive and inspirational manner about any topic you need, to make sure they have a safe and productive day. The topics can cover the upcoming days activities, a safety reminder about wet floors during the rain storm, informing about an unusual number of cases to be picked and loaded, reminder on changing the production date stamp, commending a worker for their extra effort or just to say, thank you.

Once you’ve established your daily huddles you’ll open the floodgates to open and honest communication between you and the staff which is critical for any supervisor, manager or leader to build trust. You may not have the best knowledge of how a machine operates but if you can properly communicate and can relate to people you’ll learn everything you need to know. Then you can slowly incorporate a weekly safety tailgate/lunchbox meeting which is usually 10 -15 minutes, and then a monthly safety meeting which may last up to a hour depending on the topic and who knows maybe a quarterly safety committee meeting.

Remember, trust and open communication can be totally trashed with one miscue on your part and then it’s even harder to rebuild that trust. Always get back to staff on their questions or ideas even if it’s to say you don’t know but you’ll find out. Always be mindful, kind but firm and you’ll be a success.

Stuff Your Boss Probably Hasn’t Bothered To Tell You Cause No One Told Them-6

Here we are, another month in another new year. As we all know many things can happen over the course of a year and with about 260 work days it may be tough to remember what occurred on a Tuesday, ten months ago. Why is that important? That’s why I continue this series, because through no fault of your own you may have not received the information or training needed to be successful at your job. A new supervisor faces many challenges and hopefully this will help give you the confidence to do the job correctly and an edge over the competition while impressing your bosses.

The best investment you can make during your entire career is a 3 X 5 note pad. Yea, it’s analog technology but it won’t crash and can’t be hacked. This note pad will help you keep track of events that occur during your shift and is easy to keep in your back pocket while you are making the rounds on the shop floor, warehouse stacks, shipping docks or around the outside of the facility.

Events? During the course of your busy day you have many events to handle. [First this – if you document employee actions in your 3 X 5 note pad it is now a legal document and you need to be very specific in your notes with no color commentary.] Event 1 – if you do annual reviews you don’t want to rely only on recent events that stand out in your mind to evaluate an employee, it’s not fair to them. So when you look back to Tuesday, ten months ago you’ll see your note of an observation that Bob stopped his forklift and got off to pick trash up off the floor and dropped it in a container. No good deed should go un-noted and even though you told Bob then, good job, you’ll see the pattern of responsibility on his part in your notes and recommend and develop him for a leadership role. So for good and bad, keep notes for reviews, raises and recognition. When I observed an employee properly wearing their PPE on a consistent basis I made a note and made sure they received a certificate of recognition and noted on their review. If I had to remind an employee once in a great while to wear PPE and they complied, never bothered noting it but if it became several times a week then yes, make a note. You need to protect yourself as well and if the employee goes and gets injured and his lawyer tried to say you never said anything, you have proper documentation. There are good notes and bad notes but you need to record all the notes in straight forward language without any color commentary. In other words, just the facts.

Event 2 – You deal with different vendors on a daily basis as well as staff, including but not limited to overnight delivery services, shipping companies, temporary staffing firms, HVAC and refrigeration, facilities maintenance, grounds keeping, forklift maintenance and repair, equipment rentals and other various suppliers from office supplies to raw materials. Track the quality of service you receive, do they resolve issues quickly, do they return phone calls in a timely manner, do their drivers follow your facilities rules, do their repair staff respect your facility? These are good indicators especially when it comes to repairs and maintenance of equipment, do repairs last or do they come out often? Check with corporate as they may keep a report card on vendors and your information will be very helpful for future contract negotiations. Never wait until the end of the year and blindside a vendor with a laundry list of issues. Give them an opportunity to work them out before they become a serious issue so bring to your representatives attention right away.

Event 3 – Like a circus juggler performing in the center ring, you have many different items up in the air at the same time so while you walk you facility it helps to use your note pad when you come across items that need attention. Make note right as you see them and before being distracted by another item in the air. These items can be but not limited to broken cross bar, emergency exit light not working, missing extinguisher, leaking valve, machine guard missing. When you get back to your desk you can refer to your notes as you complete work-orders for the repairs.

Event 4 – Another great reason to carry a 3 x 5 notepad is you never know when an idea is going to hit! Like being in the shower when great ideas pop into your head, something you see happening in the facility could spark an idea. Write it down, you don’t want to forget it. An idea for a safety meeting topic or an area needing additional lighting? Even make note of ideas employees bring to your attention. Look into it, then make sure to get back to the employee on the status of their idea.

When you take the position of a supervisor, you are responsible for the safety and well being of your staff and customers. You are responsible for delivering the best experience for your customer within a safe environment as well as safe and nurturing for your staff. You are caught between and need to find a way to balance the goals and culture of corporate with the realities of your location and situation. They don’t want to hear excuses, they only want the goals met so how you get there is somewhat up to you. Take advantage, be creative but most of all treat people with respect, develop their talents, be firm but always fair and make sure to make notes.

The Procrastinating Consultant


The relationship between a company and a contractor consultant needs be one of trust, transparency and all about the customer to be successful.  In addition the ability of the consultant to listen should be extremely refined to hear what the company braintrust wants the new system to accomplish but also and maybe even more important listen to how the employees will operate the system to obtain maximum efficiently in the task enhanced by their product.  After a period of listening and mirroring employees the hope is the contractor will deliver that much needed system to make everyone happy.

At the time we were owned by an Investment firm who really didn’t have a clue about what went into the making and packaging of the product we made and had no interest to learn.  The equipment was ancient and abused being kept together with baling wire, duct tape and the sheer determination of veteran mechanics using every trick in the book to keep production moving.  Downtime was a common occurrence and a great source of frustration for each and every department.  With all that going on, the Investment firm in their infinite wisdom decided the most important thing to do was improve invoicing.  Not the equipment needed making the product to sell so we can have something to invoice but invoicing itself as the sooner an invoice went out the quicker we could get paid, but not so we have money to improve production but so management can give themselves bonuses.  Well, I guess when it’s put that way, it all makes sense.


The contractor consultant the software company sent to work with us seemed a nice enough guy at first.  He spent little time with the employees for their input but a lot of time hob knobbing with the investment firm executives.  I expressed concern but was assured he was spending time on the floor with employees getting the important input but after investigating found that was not the case.  The most critical part of a software upgrade is during the transition period when the employees begin using it live.  You want them to know how to do their job correctly to help build their confidence using the new system and this is usually accomplished with training material provided by the vendor.  As intuitive as the consultant thinks his system may be for users this may not actually be the case with your people if the consultant didn’t listen properly or replaced their information with his own beliefs on how it should be used.

Our consultant procrastinated and when we went live our newly upgraded Management System that was to better track inventory, streamline shipping and speed up invoicing wasn’t!  You know the old saying, garbage in, garbage out, that’s what was happening.  Without the training material people were making scanning errors, weren’t sure how to use the printer let alone how to reload it with labels.  Bar codes were incomplete or just plain wrong and product was being incorrectly identified.  We spent every morning, recounting inventory and readjusting it which ate up valuable time that the new system was suppose to save for us.  It was a mess and of course the usual finger pointing began between the investment firm, the contractor, the consultant and the workers.  Fun was had by all.


I wanted my crew to succeed and could no longer wait on the promises of a procrastinating consultant who didn’t seem to share our concerns.  On my own time I made enlarged copies of the bar codes, with the name of the product boldly displayed and placed them in plastic protectors.  Wrote out the procedure to sign on to the scan gun and  where to apply the printed label then double checked that the whole super sack crew were in the system and had the proper access.  As soon as the production meeting was over where we found out we had three kinds of super sacks to pack out I went to the station to have a huddle with my staff.  We covered the scanning process and gave them the bar codes and other materials but most importantly I told them there was going to be a no fault policy in effect.  If they made a mistake all they had to do was tell me right then and there so I could make the necessary adjustments immediately in the system.  I watched them for a while, could see they had it down and went on my regular rounds.  The crew loved it and their confidence soared thanks to the no fault and materials so much so they set a shift record for the number of super sacks produced.  We left copies of everything at the super sack station and told the other superintendents what we did.  The inventory errors went away, productivity improved, the inventory manager was happy, our customers were happy and most of all, the investment bankers were happy as we could now enjoy the benefits of the new system. 

I did however make one underestimation.  As it turns out the V.P. of Finance, one of the investment bankers who championed the upgrade of our inventory/shipping/invoicing system had been paying attention to what was going on after all and after our procrastinating consultant complained to him that I had jumped the gun and what I did, oh how dare I want my staff to be successful, the V.P. brought him to our next production meeting and thanked me in front of everyone for my efforts.  I had made a new ally and was able to get a few more improvement projects completed before they sold the company to a larger manufacturer who understood what we did.

It’s easy to complain when things don’t happen as they should, it’s another thing to put your money where your mouth is and take care of the issue with a little extra effort.  There is always a solution, don’t fear thinking outside the box.



Companies Behaving Badly-Rituals

I was only eight days old when the family gathered around and watched as the moil and I took center stage and in the tradition of my forefathers, was circumcised,. It is our way. It was not only my first public performance and I’m not sure how I felt about it or what the reviews from relatives were but also got my very first taste of wine and ritual involvement. My next significant ritual was at 13 years old for my Bar Mitzvah, where I was allowed to read directly from the Torah and be recognized before the congregation as an adult. It was my first paid speaking engagement and attended and reviewed by most of the same people who saw me at eight days old. My dad and uncles decided I had earned my first shot of whiskey as well so away and out of sight from the moms, I joined the adult men, l’chaim! Mmm, that was much better than the Manischewitz.

So far, rituals haven’t been so bad. A little work a few hours of practice but interesting and rewarding experiences, unlike the next ritual that would come my way. It was the year I made the varsity football team which was a goal I had set for myself before the summer. The extra workouts I did during that time and other hard work paid off, I was excited. The team captain told us to meet at the field the night before our first game of the season and under the cover of darkness, I was introduced to a new ritual, drinking alcohol as a team. Even though the drinking age was only 18 in New York at the time, except for a few seniors most of us were underage forming a bond of the silence of our illegal team-building activity. Except for the occasional holiday glass of wine, I didn’t have much of a drinking history so it was overwhelming having to finish a quart-size bottle of Colt 45 malt liquor to ensure my commitment to the team. We won our first game pretty big over a rival school and then went on to lose the next 9 in a row.

Unfortunately, trust rituals don’t stop in high school and I don’t mean the team-building exercises like catching someone falling backward. My childhood friend always wanted to be a New York City Police Officer. It was his dream and he did everything he needed to do to ensure when he graduated High School he could get into the academy. He did. He did great and passed and was assigned to a precinct and a training instructor. He was ready to learn a become the best police officer New York had ever seen. His first night on patrol with his new training instructor was a rainy nasty night and his instructor drove over to a movie theatre, parked the patrol car, and walked into the movie theatre. The chain and sign blocking the entrance to the balcony said it was closed but it didn’t stop his T.I. from entering with my friend in tow. What were they going to do? Was there a call he didn’t hear? As his eyes adjusted to the darkness he saw several other training instructors with their trainees in tow, sitting in the theatre, avoiding the rain, his heart was broken. He knew this was a test to see who can keep quiet and trusted if the need were to arise and who they’ll ostracize.

There is nothing wrong with rituals. Some are fabulous and well thought out like the rookie pitcher who has to carry a pink backpack full of goodies for the other pitchers in the bullpen. It’s not a test of secrecy but for a sense of humor. Then there are those sinister rituals where a boss tells you a very graphic ethnic joke knowing full well it’s wrong but wants to see if you’re one of the boys or not. Any ritual that requires your secrecy can’t be good in the long run and you’ll have a decision to make for yourself. When it comes time to keep quiet about something that happens, to look the other way, to see nothing, how far are you willing to compromise your beliefs, your morals, your individuality? Will you be able to stand up for yourself and not bow to the threats, the rumors, the hearsay, and outright lies? How strong can you be? When you observe that ritual behavior and go along you are no longer the individual you once were, you now belong to them.

May I introduce another honorable public servant? Ohio PUC Chairman Samuel Randazzo abruptly resigned four days after the FBI searched his home He was only trying to help other companies achieve their goals and oh yea, allegedly took a $4 Million dollar bribe.

And yet another honorable corporate executive who only has others’ best interest at heart and not himself but somehow still left his heart and wallet in San Francisco as Former Recology executive charged with laundering bribes worth more than $1M in SanFrancisco

How about this honorable company, Duke, who now won’t foot it’s up to $9B coal ash clean-up bill even though they knew the coal ash was dangerous to the environment, to begin with? To add insult to injury, the shareholders could still absorb half of the cost, court rules

The honorable company, Mid Oregon Builders, LLC refuses to provide a safe workplace for its employees. They have recently been fined $42,000 for continued job safety violations, exposing workers to falls that could kill them and this is not the first time they’ve done this,

This is the last Companies Behaving Badly for 2020. A year we can all agree, we’ll be very happy to see go. Thank you for taking time out of your day and stopping by to read my blog. I hope it makes you a better leader and a better person. Stay safe, do social distancing, wear a mask, wash your hands, be kind to each other and get ready for a beautiful and productive 2021.

Stuff Your Boss Probably Hasn’t Bothered To Tell You Cause No One Told Them-5


This was selling as, ahem, a bagel in one particular supermarket chain in Northern California.  First Croagel?

In another branch of this supermarket chain in Northern California this was selling as a kaiser roll.  I do believe they were inspired by the “Top of the Muffin” episode of Seinfeld.

These are examples of why I continue this series, because through no fault of your own you may have not received the information or training necessary to be successful at your job. As we have see many times in small businesses with high employee turnover and unfortunately even in large corporations sometimes things just drop through the cracks or worse, misinformation like a game of telephone going horribly wrong. Hopefully these blogs will give you an edge amongst your peers, impress your bosses up the food chain and give you the confidence to do the job correctly.  Now for your information these issues also happen in manufacturing as well if proper training is not done.

Excess glue can happen if you are not shown the proper way to purge the line after changing the barrel or filling the reservoir to avoid clogging the glue gun.  When you don’t do it right you wind up gluing everything together.

Even machines can be corrupted by humans if not properly adjusted during production. These are both out of the same package and are as much twins as Danny DeVito and Arnold Schwarzenegger in the movie of the same name but it was close enough to pass in the weight check.


The manufacturers manual is a great resource for general information on operation and maintenance and after the equipment is installed you will not find a section on the exact fine tuning needed for your specific applications.  It’ll tell you what parts, dials, or buttons to push to adjust for filling different size boxes or going from 1 lb. poly bag to a 2 lb. poly bag but not how much to move the needle so to speak or in conjunction with moving several needles.  I have yet to meet a maintenance manager who is worth his salt actually need to read a manual but I’ve also seen an untrained rookie over adjust a machine to the point it took two days to get it back to normal operation ready.  So for young or new operators the fine tuning techniques will come from watching and doing during training or their apprenticeship.  When the opportunity comes to work with a seasoned veteran, listen to what they say, don’t interrupt, listen until they finish the thought, digest it and then ask.  Watch what they do and again don’t interrupt but make note of questions to ask in fact take notes the whole time you’re training and hope there is a need for them to trouble shoot while you observe.  Troubleshooting a piece of equipment is essential especially when on an off-shift so every opportunity to get to observe that, take it!  After watching for a while ask if you can do it yourself under the watchful eyes of the senior operator.


A tip to help win over the senior operator and learn his or hers tricks of the trade.  Don’t come across like you know it all, be respectful or you’ll never get anything with that attitude.  Be genuine in your thirst for knowledge and listen, watch and ask.  It won’t hurt to find out their favorite item in the snack machine or dessert or drink and be willing to do some of the crappy related tasks, it demonstrates your willingness and determination to learn.  If your aspirations are to move into management and leadership you may to document all that you learn for future generations to draw from.

Open and honest communication can achieve almost anything.  A morning huddle with the staff before the store opens or the shift begins, just ten minutes for a great opportunity to say thank you for their efforts, outline the days challenges, or make aware of critical deliveries or wet conditions due to weather.  It’s the same in production, asking honest questions on how something operates and treating each other with respect.


Companies Behaving Badly-Line in the Sand

“And when we draw lines in the sand with regard to certain basic things that are vital to our interest and to the interest of democracy and our friends around the world, we have to be willing to back that up” –Fred Thompson

“We have …drawn a line in the sand.” –George H. W. Bush

“Everybody’s life is either a warning or an example. You’ve got to decide what you’re gonna be and you have to draw a line in the sand.” –Tony Robbins

The line. The magical line we draw (figuratively) in the sand and dare someone to step over. We all say it and turns out to be a popular expression as you can see in the quotes above. What is your line in the sand? Are your one or two lines in the sand something that you stand firm on, no matter what the consequences of your decision or after being shunned, ignored or threatened with being ostracized do you buckle and compromise erasing your line. How often do you change your stance, compromise and when you do, is it because you thought it through on your own weighing good information or did someone push you to thinking their way there by compromise your beliefs? When you constantly move your line in the sand it is hard to be taken seriously and the flip flopping doesn’t help your credibility as a leader.

When it comes to moving that line you made in the sand, how far are you willing to bend the years of work your parents invested to give you a proper upbringing. Are you willing to trash it all along with your morals to obtain a specific goal and is the size of your indiscretion in direct correlation with the amount of money you can take or the amount of power you can gain? Once you compromise your morals the rewards make it so easy to keep the cycle going, making excuses to continually justify your actions. My favorite is, “everyone else is doing it” “They don’t even miss it” or “They don’t appreciate us enough”. Now drunk with your new power of moving your line at will to suit your needs you’ve pushed your lines so far out of whack you are NOW compromised so when the test of loyalty from your new buddies comes and you are asked to lie to an EPA inspector so how can you suddenly put a line in the sand?

A very old piece of equipment was restored and brought back for use once the company discovered there was a market for the product it produced. The problem was the amount of dust it produced, no matter how much it was tinkered with, still exceeded the limits of dust allowed to be put into the environment. The local town and many of its residents filed complaints which led to a pending visit from the EPA to personally inspect the equipment. Simultaneously a very large order from a prominent food market chain for this product was also pending, so where was the line in the sand drawn by the company? They lied. When the inspector arrived they decided to tell her to her face the machine was not working, they didn’t know when it would be in operational again since the repairs were going to be extensive so we’re not using it. She left and would return when they told her the machine was repaired and going to be used. As soon as she left the premises, swing shift was told to prepare the machine for operation so graveyard shift could run it to fulfill the order and in the morning it’ll be shut down. What’s a little dust in the night sky since bonuses and profits are more important than breathing.

There is nothing wrong with drawing a line in the sand as long as the line doesn’t take advantage of others who don’t look or sound similar just to line their own pockets or obtain power just to use it to abuse others for the sake of power. Working together can accomplish so much more. We are in this crazy concept of life together while standing on a spinning orb hurtling through space.

Meanwhile in honorable corporate America — FirstEnergy fires CEO, 2 other top #executives in wake of $61M political bribery scandal They along with four lobbyist thought public funds should be used at their discretion.

Gee, I wonder how deep the roots of corruption go? — Facing credit downgrades after the firing CEO FirstEnergy board launches further internal investigation

Here’s another utility company that has decided to take after their mentor, PG&E — UGI will pay $1.1 million fine in 2017 FATAL gas explosion that leveled a house Just like PG&E they failed to properly react to a hazardous situation when its workers responded to. report of a gas leak including not following their own written procedures which it turns out were deficient. In case you weren’t sure killing customers and employees is not a good move for any company. It’s not sustainable.

OSHA is investigating Table Talk Pies over workplace safety concerns Valid concerns as they have been fined many times for a total of $400,000 in the last three years for safety violations. Because of their line in the sand they have wasted money on fines (may have been budgeted as part of doing business) instead of reinvesting in their employees. Don’t understand such waste.

During Pandemic, It’s All Tricks and No Treats for Mars Wrigley Workers Their line in the sand was to deny their employees protection so they could keep safely working so the company could make money. Apparently protecting workers from Covid19 was not in their plans as they fired people for asking. Why would anyone want to work for a company who couldn’t care less about you. Might as well go work for Amazon. Oh, wait!

Thanks for stopping by. If you have a line in the sand when it comes to safety at the workplace, never keep quiet but speak up for the life you save may be your own. You are an intelligent human being who took in all the facts about safety, PPE and equipment and decided it is not worth dying to save the boss a few bucks. You can make an anonymous call to the OSHA HOTLINE – 1 – 800 – 321- OSHA (6742) or your state OSHA. Politics has no place in workplace safety, we ALL deserve a safe workplace. Until next time, please stay socially distant, wear a mask, wash your hands and stay safe.

And More Stuff Your Boss Probably Hasn’t Bothered To Tell You Cause No One Told Them.

As I have said from the beginning of this series, through no fault of your own you may have not received the information or training necessary to be successful at operating a machine or running a safe facility. In businesses with high employee turnover sometimes things just drop through the cracks like a game of telephone going horribly wrong. Hopefully these blogs will give you an edge amongst your peers, impress your bosses up the chain and give you the confidence to do the job correctly.

What is a (IIPP) Illness and Injury Prevention Plan?  It is a written process to help companies identify and rectify workplace hazards reducing injuries, illnesses and fatalities. It should also include how your employees are expected to react in emergencies like the importance of reporting injuries and accidents as well as how too.

Many workplaces have already adopted such approaches, in fact 34 states require or encourage employers to implement these programs. Companies are encouraged to review their IIPP to update procedures as needed but as a store manager you don’t have to worry about that but you do need to make sure your copy of your companies IIPP is current and enforced.

Sitting there on your desk is a binder. Chances are a consultant was paid much money to decide the color of that binder along with the fonts and section dividers so you’ll notice it and sense the vital trove of information contained within. Hopefully it’s been kept up to date as corporate has no doubt issued updates over time. I have walked into an office where the IIPP binder was on the desk, labeled and proudly displayed, empty, but proudly displayed just the same.

The binder should have sections covering the areas of management leadership, worker participation, hazard identification and assessment, hazard prevention and control, education and training, and program evaluation and improvement. Go through it from start to finish and if it seems incomplete and you can’t find updates from corporate piled in a file draw, call H.R. or the corporate Safety Officer and verify that you have all aspects of the IIPP. As you read the IIPP make notes on items you are not sure about and research on google. Take periodic walks around your facility and make sure you are following the guidelines. Be kind, as updates come in under your rein, read them, implement them and place them in the binder immediately. Just cause your predecessor left a mess you don’t have to and you do want that good karma. That is also the kind of thing that’ll get you noticed if you’re planning on staying with the company.

You have other resources in addition to corporate headquarters, contact managers at other locations for info and build relationships and you may have district or area managers who’s brains you can pick. You can also go to your states OSHA if you have one or US Governments OSHA websites for guidance only since they won’t include your companies specific IIPP. Either way, you have no excuse not to make sure all your employees are working safely and keeping your customers from harm which will also keep you out of the local 11 O’clock news.

The Time For Change (until March 14)

This Sunday, November 1st, the time change will be upon us. Besides getting an extra hour of sleep, (yea) it’s also a great time to change the batteries in your smoke/carbon monoxide detectors. Why wait to be prompted by that middle of the night beep call.

Replace any detectors that are ten years old and older as aging makes it less reliable to detect smoke.

Check the status of your fire extinguishers to make sure they are still usable and don’t need to be replaced. There is no worse scenario than grabbing an extinguisher to fight a fire and finding out it’s not charged. Also make sure you have the correctly rated fire extinguisher for use in your household. An ABC extinguisher covers most fires that may occur.

Class A is for trash, wood, and paper

Class B is for liquids and gases

Class C is for energized electrical sources

Like all other safety equipment, it only works as well as they should if you follow the manufacturers guidelines and don’t compromise the units ability to operate in any fashion. The rule of thumb is one detector in every bedroom and then one in a central area on each story.

Make sure to protect your loved ones and your home.

Companies Behaving Badly-Don’t Talk Until You Walk


It is so easy to fall into the open clutches of technology with all those alluring sweet apps, like a genie granting your every wish;  bringing you meals, groceries, bagels, new outfits, games for endless hours of entertainment and finding you the love of your life or an evening of lust.  They do seem to make life so much easier so you have to do less thinking or reasoning for yourself.  Back when this boomer was as a grocery store clerk, I had to count out the change on my own with no prompting from the register but as we all know now the register tells you everything.  Is counting out change the loss of a skill set that helps develop critical thinking to resolve problems?  Maybe?  A start. Less thinking, less brain activity and beating candy crush is not a replacement of the skill set.  


As we become more dependent on the use of technology and virtual reality especially now with so many working from home which is fabulous for office workers, other white collar employees or late night talk show hosts but when it comes to manufacturing, besides all the support groups like sales, marketing, customer service and administrative, who can continue working from home someone still needs to physically be there at the plant to operate, load and repair the machinery needed to produce, package and ship product. 

Clustered in a control room in that plant along with the latest in technology and behind the bank of monitors, scan counters, dials and flashing lights of various colors all updating production in real time sits the Production/Plant manger monitoring the activity going on, on the production floor.  However are you getting the whole story when you’re just siting behind a desk watching reality T.V.?  Well, I can tell you that the successful ones don’t because they know that tech doesn’t give you the rhythm of production or the melody but when you take a WALK you can hear it live all for yourself as well as being accessible to your staff which is always critical.


You may have heard of the term Gemba Walk which is part of the teachings of Six Sigma.  I’m not going to go into Six Sigma since it is an involved but excellent way to problem solve but you can Google it and find out more for yourself which I suggest you do.  You don’t have to become a disciple unless you want to get your belts and certification but you should at least understand it and then you can incorporate what you like best of it into your daily workings.  My manufacturing philosophies are a combination of different teachings, tweaked at times to suit specific needs.


I like the concept of Gemba Walk, it’s like a nature walk but around your facility.  You can call it what ever you want, as long as you are out and about for the staff and around the facility so you can find issues before they become problems.  It’s also a great way to get the blood flowing through some exercise as at some facilities I could walk several miles a shift.  All you need to go for your walk is your eyes, ears and a notepad.  As you touch base with employees and thank them when you find them doing things correctly make notes of items that may need attention or repair.  You may notice an out of date fire extinguisher, dangerous pot hole in the warehouse floor or unguarded chain or sometimes when a worker sees you on the floor they may point out an issue.  It’s your facility and you should know as much about it as possible.  When they do make sure to follow up with them as well as to the disposition.  A leader has a few aspects to accomplish to be successful and the ability to listen is important but to me the one that’s most critical is Credibility! It is a priceless commodity. Once you lose it, it takes a lot to gain it back. 

The walk isn’t just good for your shift but as plant manager I could go for a walk on any shift and quite often did keeping every shift manager and employee on their toes .

This could have been avoided.  OSHA cites Furst-McNess Corp. for safety violations If someone n management had practiced the Walk they would have seen that housekeeping was falling behind and a dangerous situation was developing.  When dust accumulates it can become an explosion hazard and not just wood dust but any dust including sugar and grain dust. 

OSHA Whistleblower Charges Surge During COVID19 What Employers Can (and Should) Do to Prepare and Respond ” Employers you can avoid this, try listening to your employees, they are the ones doing the job. When you blow them off it sends the message of “we don’t care about you”. Listen to their concerns and then give them the plan with a schedule of when corrections will be made.

Why wearing the proper PPE is critical to your survival. If working over 6 feet off the ground you must have some sort of fall protection. Ask for it — Report: Nearly half of America’s deadliest Jobs are in construction

I have found in my many years that Corporate Cultures only exist when the corporate heads allow it. At Wells Fargo it’s a den of thieves allowed to cheat and abuse customers. It’s the same with safety. If corporate takes it seriously and has consequences for those who don’t then it will work from the top down. — Wells Fargo Fired Over 100 Workers For Allegedly Lying To Obtain Loans Intended For #SmallBusinesses

When it comes to safety at the workplace, never keep quiet but speak up for the life you save may be your own. You are not a rat for speaking up, you are not a stool pigeon, you are an intelligent human being who took in all the facts and decided it is not worth dying to save the boss a few bucks in safety. You can make an anonymous call to the OSHA HOTLINE – 1 – 800 – 321- OSHA (6742) or your state OSHA. Politics has no place in workplace safety, we ALL deserve a safe workplace. Until next time, please stay socially distant, wear a mask, wash your hands and stay safe.

Other Stuff Your Boss Probably Hasn’t Bothered To Tell You Cause No One Told Them


Why you don’t block exits, emergency exits, emergency routes or electrical panels with product.  Due to the constant turnover of employees and the many unethical companies out there training is not done consistently or uniformly even comparing store to store if at all and the main reason for doing this series of articles.  To help you.    

As the manager/supervisor you maintain inventory at manageable levels so you don’t disappoint customers but when it comes to those weekly specials and co op advertising deals you usually have no control on the amount or any idea of the quantity that is going to come your way to support the sale and weekly flyers.  Marketing always over estimates the quantity your location will sell and they also couldn’t care less about your limited space or storage issues.  It’s not their problem.  

When that product arrives the tendency may be to store product where ever you can and in some cases with the best of intentions blocking an exit  for a short period of time or at least that’s what you tell yourself.  First you promised to move it within a few hours, then the next day, they’re be no fire here or emergency, that never happens.

In 1911 at the Triangle Shirtwaist Factory in New York City where they chained and locked emergency exits.  A fire broke out and 123 women, girls and men died.  They couldn’t get out.  Just over 100 years later, 2012, the Dhaka Factory in Bangladesh was a garment factory and had loads of fabric and yarn all over the building making already narrow passages hard to navigate.  A fire started and 117 workers, mostly women died.  It was too difficult to get out before the smoke overtook them.  


What’s an Emergency Exit? – It’s as it sounds, an exit from the premises so you can evacuate quickly in the event of an emergency.  Actually any Exit can be used when evacuating but Emergency Exits are for that purpose only.  All Exits, even Emergency exits should be clearly marked and light up and if power is lost equipped with battery backup.  They should never be locked (unless they have a panic bar with alarm for easy exit), chained shut or most of all blocked by anything!  Don’t assume because emergency exits aren’t always used for daily activity, that you can use them for storage.  Remember, an emergency is never planned and doesn’t wait until you have clear emergency exits. 

What’s an Evacuation route plan? –  It’s a path that is the quickest way to exit a building from your actual location when an evacuation is needed marked by a series of signs and/or markings.  You need to have this posted on the walls along the route so everyone can see the best way out.  As with the exits, emergency routes should never be blocked and free and clear of any obstacles.  You also should indicate the meet place so everyone can be accounted for and known safe.

Why do I have to keep electrical panels clear?  When there is a fire, you want to shut the power off especially if it’s an electrical fire.  You must do your best to keep it clear.


When it comes to the storing the amounts of product, there is no doubt you will have to become creative and that may mean moving it around often.  Don’t be afraid to try new or different ideas, in fact try to get the staff involved.  As far as the specials try to get as much as possible on the floor display so customers can get right to it and hopefully sell out quickly.  It’s not going to be easy but you are responsible for the safety of your employees and customers and you need to take it seriously.